Last updated: 19 August 2026
At Demetriou Eyewear, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website and online ordering services, communicate with us, or otherwise interact with our company.
This Privacy Policy applies to www.dsdemetriou.com and the services provided through our website.
The data controller responsible for the processing of personal data through this website is:
Depending on how you interact with us, we may collect and process the following categories of personal data:
You are responsible for keeping your username and password confidential. You should not share your account credentials with any unauthorized person.
Personal data may be collected when:
Our website is primarily intended for our business customers. Access to certain areas of the website may require a registered customer account.
Registration may be created or approved directly by Demetriou Eyewear following contact with our company.
Information supplied during registration is used to identify our customers, administer customer accounts, process orders, provide order information and deliver our services.
Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe that their account has been accessed without authorization.
We process personal data only where we have an appropriate legal basis to do so.
| Purpose | Legal Basis |
|---|---|
| Creating and administering your customer account. | Performance of a contract or steps taken prior to entering into a contract. |
| Processing, preparing, delivering and managing orders. | Performance of our contractual obligations. |
| Preparing invoices, credit notes and maintaining accounting and transaction records. | Compliance with our legal obligations and performance of our contractual obligations. |
| Communicating with you regarding orders, deliveries, products, customer service and account matters. | Performance of a contract and our legitimate business interests. |
| Protecting the security and integrity of our website, systems and customer accounts. | Our legitimate interests in protecting our company, customers and information systems. |
| Meeting legal, regulatory, tax and accounting requirements. | Compliance with our legal obligations. |
Where we rely on legitimate interests, we consider those interests against your rights and interests before processing your personal data.
Information associated with your customer account is used to process orders, maintain your order history, arrange delivery, prepare invoices and other documentation, and provide customer service and after-sales assistance.
If we experience difficulty processing an order, we may use the contact details associated with your account to contact you.
We do not sell or rent your personal data.
We may share personal information only where reasonably necessary for the operation of our business, provision of our services or compliance with our legal obligations.
Depending on the circumstances, recipients may include:
Where third-party service providers process personal data on our behalf, we take appropriate steps to ensure that personal data is handled securely and in accordance with applicable data protection law.
Where personal data is transferred to, stored in or accessed from a country outside the European Economic Area, we will take appropriate measures to ensure that the transfer complies with applicable data protection law.
Where required, appropriate safeguards may include a European Commission adequacy decision, approved contractual safeguards or another legally permitted transfer mechanism.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax and regulatory requirements.
The retention period may vary depending on the type of information, the nature of our relationship with you and our legal obligations.
Customer transaction, invoice and accounting information may be retained for the period required under applicable Cyprus law. Other information will be deleted or anonymised when it is no longer reasonably required.
Our website may use cookies and similar technologies to enable the website to function correctly, maintain secure user sessions, remember user preferences and provide online ordering functionality.
Certain cookies may be necessary for the operation and security of the website. These may include cookies used for customer authentication, account access, shopping functionality and session management.
If we use analytics, advertising or other non-essential cookies, such cookies will be managed in accordance with applicable legal requirements, including obtaining consent where required.
Where a cookie preference or consent mechanism is provided on our website, you may use it to manage your cookie preferences.
We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or unauthorized access.
Access to personal information is restricted to persons who require access for legitimate business purposes.
No internet-based system can be guaranteed to be completely secure. Customers should therefore also take appropriate measures to protect their usernames, passwords, computers and other devices.
Subject to the conditions and limitations provided by applicable data protection law, you may have the right to:
Exercising these rights does not necessarily require us to delete information that we are required to retain by law or for which another lawful basis for processing applies.
To exercise any of your data protection rights, or if you have any questions about how we collect or process your personal information, please contact us:
We may need to verify your identity before responding to a request in order to protect your personal information from unauthorized access.
If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority.
In Cyprus, the supervisory authority is the Office of the Commissioner for Personal Data Protection.
You may also contact us directly at info@dsdemetriou.com so that we have the opportunity to investigate and respond to your concerns.
We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology or applicable legal requirements.
The most recent version of this Privacy Policy will be published on this page together with the date on which it was last updated.
10 Andrea Laskaratou Street
1045 Nicosia, Cyprus