Business-to-Business Terms of Sale
These Terms & Conditions govern the use of www.dsdemetriou.com and the supply of products and services by Demetriou Eyewear to its registered business customers.
By registering for an account, accessing the customer portal or submitting an order, the customer confirms that it has read, understood and accepted these Terms & Conditions.
Business Customers Only. This website is a business-to-business (B2B) platform intended for approved optical retailers and other authorised trade customers. It is not intended for purchases by consumers acting outside their trade, business or profession.
This website and the online customer portal are operated by:
In these Terms & Conditions, "Demetriou Eyewear", "we", "us" and "our" refer to the company identified above.
"Customer", "you" and "your" refer to the registered business customer purchasing products or services from Demetriou Eyewear.
Access to the online ordering portal is restricted to customers approved by Demetriou Eyewear.
A customer wishing to obtain access may contact us at:
We reserve the right to approve, refuse, suspend or terminate a customer account where reasonably necessary.
Customers are responsible for ensuring that their account information remains accurate and up to date.
Usernames and passwords are confidential and must not be shared with unauthorised persons.
Any activity carried out using a customer's authorised account credentials may be treated as activity carried out on behalf of that customer.
Products offered through our website may include:
Product ranges, collections and availability may change from time to time without prior notice.
Product descriptions, technical information, dimensions, colours, images and other specifications displayed on the website are based on information available to Demetriou Eyewear, including information supplied by manufacturers and brand owners.
We make reasonable efforts to ensure that product information is accurate. However, minor variations in colour, appearance, dimensions, packaging or specifications may occur.
Manufacturers may modify product specifications without prior notice. We therefore reserve the right to update or correct product information displayed on the website.
Where a material error is identified in relation to an order, we will contact the customer where reasonably necessary.
Prices, discounts and commercial terms available to each customer may depend on the customer's agreed trading conditions.
Prices and discounts may be changed from time to time.
VAT will be applied at the applicable rate in accordance with the relevant tax rules.
Where delivery, freight or other additional charges apply, such charges may be shown on the order, communicated to the customer or included on the relevant invoice.
Pricing errors may be corrected at any time before an order is accepted or invoiced.
Registered customers may place orders through the online customer portal.
The ordering process generally allows customers to:
Customers are responsible for checking the contents of their order before submitting it.
The website provides an opportunity to identify and correct order information before final submission.
Orders may be submitted in English.
After an online order is submitted, the customer may receive an electronic acknowledgement or order confirmation.
An order remains subject to product availability, account status, credit approval where applicable and acceptance by Demetriou Eyewear.
If an order cannot be accepted or fulfilled in whole or in part, we may contact the customer to discuss the available options.
Customers should review order confirmations carefully.
Customers may also be able to review current and previous orders through their online account where this functionality is available.
Product availability displayed on the website is provided for guidance and may change as orders are received and stock is allocated.
Although our systems may display stock information in real time or near real time, availability cannot be guaranteed until an order has been accepted and processed.
Estimated availability and delivery dates are not guaranteed and may be affected by suppliers, transport, customs, force majeure or other circumstances beyond our reasonable control.
Sales are normally made on the customer's approved business account and are subject to the payment terms agreed between Demetriou Eyewear and the customer.
Payments may be made by:
Payment instructions and due dates will be stated on the relevant invoice or agreed separately with the customer.
Payment by cheque is subject to successful clearance.
Any credit facility or deferred payment arrangement is subject to approval by Demetriou Eyewear.
We reserve the right to establish, review, reduce, suspend or withdraw a customer's credit limit or payment terms where reasonably necessary.
Delivery is generally provided free of charge under our normal delivery arrangements.
However, shipping or delivery charges may apply in specific situations, including where:
Where a delivery charge applies, the charge will be communicated to the customer, shown during the ordering process where applicable, or included on the relevant invoice.
Delivery times are estimates and may be affected by product availability, courier operations, transport conditions, customs procedures, public holidays or circumstances outside our reasonable control.
Demetriou Eyewear may use its own delivery personnel, couriers, freight companies or other appropriate carriers.
Customers should inspect delivered parcels and goods promptly upon receipt.
Where packaging is visibly damaged, incomplete or appears to have been opened, the customer should note the condition when accepting the delivery and contact Demetriou Eyewear as soon as possible.
Other discrepancies in quantity, model or product should be reported as soon as reasonably possible after inspection.
Where Demetriou Eyewear arranges delivery, responsibility for the shipment remains with us until delivery to the customer, subject to the applicable shipping arrangement.
Where a customer appoints or instructs its own carrier, responsibility for transport may pass to the customer once the goods are handed over to that carrier.
As a commercial benefit to our business customers, Demetriou Eyewear allows cancellation requests subject to this section.
A customer may request cancellation of an order within a maximum period of 14 calendar days, subject to the status of the order and the conditions below.
Cancellation requests must be made in writing to:
The request should include the customer name, order reference and details of the products to be cancelled.
If the order has not yet been dispatched or specifically ordered from a supplier, we will normally process the cancellation without further action.
If the goods have already been dispatched or delivered, the request will be treated as a return request under Section 13 below.
Products ordered specifically for a customer, customised goods, special-order products or products which cannot reasonably be returned to stock may not be eligible for cancellation once the supplier order has been placed.
Requests to return unwanted goods must be submitted within a maximum of 14 calendar days from receipt of the goods.
Returns must be authorised by Demetriou Eyewear before products are sent back.
To request a return, contact:
Please provide the relevant invoice or order reference and the reason for the return.
Unless the goods are faulty, damaged or incorrectly supplied, returned products must:
Returns received after the 14-day period may be refused.
Unless otherwise agreed, the customer is responsible for the cost and safe return of unwanted products.
Where goods were supplied incorrectly, are defective, or were damaged due to circumstances for which Demetriou Eyewear is responsible, we will arrange or reimburse reasonable return costs as appropriate.
Products specifically ordered for the customer, customised products, discontinued products obtained specially for the customer or other non-standard orders may not be eligible for return unless they are faulty or incorrectly supplied.
Approved returned goods will be inspected when received.
Once the return is accepted, Demetriou Eyewear may, depending on the circumstances:
Credits or refunds may be reduced where returned goods are incomplete, damaged or not in the condition required under these Terms, to the extent reasonably appropriate.
Customers must pay invoices in accordance with their agreed payment terms.
Where an invoice becomes overdue, Demetriou Eyewear may, subject to applicable law:
Each order and delivery may be treated independently. A dispute concerning one order does not automatically entitle the customer to withhold payment of other undisputed invoices.
Demetriou Eyewear may refuse to process or dispatch further orders where a customer's account is materially overdue or exceeds an approved credit limit.
Products supplied by Demetriou Eyewear may be covered by the applicable manufacturer's warranty.
Warranty conditions may vary depending on the manufacturer, brand and type of product.
Customers should notify Demetriou Eyewear promptly if they believe a product is defective.
We may require photographs, product details, proof of purchase or return of the product for inspection before a warranty claim can be assessed.
Where the manufacturer's warranty applies, the warranty claim may be handled in accordance with the manufacturer's applicable warranty procedures.
Demetriou Eyewear will use reasonable care in supplying products and operating its online services.
To the fullest extent permitted by applicable law, Demetriou Eyewear will not be responsible for indirect, incidental or consequential business losses arising from:
Nothing in these Terms excludes or limits any liability which cannot legally be excluded or limited under applicable law.
Demetriou Eyewear will not be responsible for delay or failure to perform an obligation where the delay or failure results from events beyond our reasonable control.
Such events may include, without limitation:
Where possible, we will make reasonable efforts to minimise the effect of such events.
The website, its design, software, text, graphics and other original content are protected by applicable intellectual property laws.
Brand names, trademarks, logos, product photographs and other materials belonging to manufacturers, licensors or brand owners remain the property of their respective owners.
Customers may use the website only for legitimate business purposes connected with their relationship with Demetriou Eyewear.
Unauthorised copying, distribution, modification, scraping, misuse of account access or interference with the website is prohibited.
Personal information collected through the website is processed in accordance with our Privacy Policy.
Customers should review the Privacy Policy for further information about how personal data is collected, used and protected.
These Terms & Conditions and any contract between Demetriou Eyewear and the customer are governed by the laws of the Republic of Cyprus.
Subject to any mandatory legal requirements, the courts of the Republic of Cyprus shall have jurisdiction in relation to disputes arising from these Terms or the commercial relationship between Demetriou Eyewear and the customer.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
Demetriou Eyewear may update these Terms & Conditions from time to time to reflect changes to our products, services, commercial practices, website or applicable law.
The latest version will be published on this website and will apply from the date of publication, unless otherwise stated.
Customers are encouraged to review these Terms periodically.
10 Andrea Laskaratou Street
1045 Nicosia, Cyprus